This is a list of client testimonials given to us directly, or as posted on other web sites and resources.
We really want to hear from you, good or bad (but we especially love the good stuff :). If you want to leave
a testimony of your own, click here. Or, you can simply email us and we will post
your review online shortly. Your opinions and ideas help us to make the Hero Help Desk solution even better.
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It's easy to say and post what you think about the hosted Hero Help Desk Solution. Simply click the button and fill out the hosted help desk solution review form,
your review will then be checked and posted online for others to see.
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| Explore the features |
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One minute setup |
| Fully Customizable |
| Integrated Knowledge Base |
| Smart Search Capability |
| Built-in Self Support |
| Email to Ticket Conversion |
| Your Custom Forms |
| Custom Statuses |
| Agent Access Security |
| User Friendly Interface |
| Smart Phone Support |
| Built-in Reports |
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| Anonymous (Madrid, ES) |
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I've been using the demo for a few days in a live environment now, and I gotta say it works flawlessly. Very good solution for the money. Especially like how well the administration side is done; in mind with the real work place, starting with the email to ticket function to the multiple administration side user work flow. Good job. |
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| Web-Based Software Review |
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HelpConnection.NET is a flexible and affordable help desk program that can be used online (SaaS) or installed locally. The agent side is highly customizable and integrates with Twitter, and the customer side is loaded with useful resources (FAQ, knowledge base, contextual help). Submitting and managing tickets is a breeze. Some comparable help desk systems cost twice and even three times the price. If you're looking for a help desk program, no matter how big or small your organization is, consider HelpConnection.NET. Read more... |
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| Ahmad Permessur, Editor- HotScripts.com |
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HelpConnection.NET is more than just a helpdesk script. It is a bag full of professional customer support tools — a self-service client support portal, a social reputation tracker and several built-in back office tools such as task management and memo sharing — built seamlessly into a product that is truly designed to aid in customer support. Read More |
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| Wendell |
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My experience with Expinion has been very gratifying. It feels good to do business with a company that stands by the products that they sell and that cares about its customers, even us small fries. Thanks so very much. |
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| Lidia |
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As a small business delivering products over the Internet, it was great to get a product that did exactly what it said and was well documented. Good job Expinion! |
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| Jeremy |
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I have ASP programming experience and it is painfully clear how supremely built your applications are. I’ll point out that you have made it VERY easy for non-experienced ASP users to implement these tools also. I honestly hope that your business thrives and that your team is rewarded for their hard work. Hey, my only regret is that there aren’t a thousand more businesses like you! |
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| Bob |
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I have purchased Multiple Applications from Expinion and have been extremely happy with all of them. The applications are first rate and the support is excellent. Very nice people to do business with. |
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