Hero Help Desk was formerly a hosted version of the popular HelpConnection.net software, developed by our parent company Expinion.net.
The software is still available for sale, and better than ever!
My experience with Expinion has been very gratifying. It feels good to do business with a company that stands by the products that they sell and that cares about its customers, even us small fries. Thanks so very much.
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I've been using the demo for a few days in a live environment now, and I gotta say it works flawlessly. Very good solution for the money. Especially like how well the administration side is done; in mind with the real work place, starting with the email to ticket function to the multiple administration side user work flow. Good job. {}
I have purchased Multiple Applications from Expinion and have been extremely happy with all of them. The applications are first rate and the support is excellent. Very nice people to do business with. Bob Wenzel, Canada {}
On a score from 1 to 10 I give them a 20. They have excellent customer support not only through their helpdesk application but one on one support as well. I asked for assistance while trying to enhance the application and their support department was with me every step of the way. No if and's or buts. {}
Thank you for the support! Our customers in the oil industry and military were quite amazed with the helpdesk system in our website. Since our purchase, we've managed to save thousands of dollars in support calls alone. GREAT PIECE OF SOFTWARE! {}
What is it?
A web based customer support solution to help you provide heroic customer service, in all the following areas.
Provide customer self-service and trouble ticket options to internal or external customers.
Track external information about customers and trouble tickets.
Track internal information about products, changes, and support.
Why use it?
Why is Hero the best hosted customer service solution?
Support! We actually listen.
Features! (It's great software.)
Reliability.
The most customizable solution.
Accessibility - Online 24/7/365.
Savings! Starts at $25 per month.
Longer free trial. 45 days!
Your happier customers!
Your happier support staff!
Your happier management!
One Minute Setup
Why spend time on installation and setup when the Hero can do it for you? In one minute, you can dive in and start using it, emails and all! Doesn't everyone love a hero ? :)
Public Side Knowledgebase
Easily publish and expand your knowledge base as you go, with searchable and categorized KB articles. The knowledge base is built for efficiency and maximum self support,
which saves you time and money.
Built-in Self Support
Every step your client takes in the help desk knowledge base is optimized for self support.
Related alerts and knowledge base articles are displayed to the client before a new
ticket is submitted.
Email to Ticket Conversion
Automatically convert your emails into tickets! Have your emails organized, keep track of what needs to be done
all in one place. Email replies go to the right ticket and user. Easy.
Smart Phone Admin Access
Are you often on the go? Use any smartphone to be notified of new issues and simply reply by email to claim your issues and resolve it on the go.
Your Custom Forms
No business is the same, our CRM can easily accommodate your needs. Define your custom form fields such as product ID's or checkboxes
to really get and use the data that you need.
Your Custom Statuses
You are not confined to pre-defined status names for your tickets. You can create new or even rename statuses as you need.
Agent Access Security
Define exactly which agents have access to what features and tools. Block certain agents from certain activities. Complete agent history logs keep you
secure and ready for an audit.
Built-in Reports
Overviews are important. That's why there are over 25 built-in reports ready for you - right out of the box. If you need to run some custom
reporting, the ability to export data into CSV or XML files is also available and ready. Use these files to work on reports from your favorite PC software... like MS Access or MS Excel.
User Friendly Interface
We know that it can be overwhelming to start using a new application, that's why along with dynamic help text for each admin page there is also
the contextual menu interface, so you don't have to even look at the icons. Usability is the key.
Smart Search Capability
Too much information, when not related, wastes a lot of time. But we have a customizable smart search function built-in,
so you and your clients can find the right information, faster.
Smart Phone Support
Need to update an issue or respond to your client and yet you are out of the office? With the smart phone support you can
easily manage your issues and clients right from your phone.
